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Machineryshops is the leading brand of electronic commerce on farming assembly, In Machineryshops industry pioneering "online sales and offline service" O2O pattern, strong offline localization service capability is Machineryshops core competitiveness different from other industry companies, Machineryshops service network covers more than 80 countries and regions all over the world and has the largest number and strongest localization service team. Consider and concern for clients is the service concept of Machineryshops.Machineryshops is for days providing customers with solution design, equipment installation, technical guidance, commissioning, warranty maintenance, training and other full-line localization services. Machineryshops serves over tens of thousand customers each year.

Service list of Machineryshops:

Items Content Fee
Maintenance within warranty Maintain quality problem occurring under normal use within warranty Free
Remote technical support within warranty Provide remote technical support during warranty Free
Other maintenance Maintain quality problem caused by inappropriate use within or after warranty Charge
First commissioning of large equipment After equipment installation, Machineryshops will send technical person to debug equipment. It is suitable for expensive machine or complete production line Included in total price of contract , or charge separately
Installation guide Guiding client to mount equipment should be indicated in contract Charge
Installation It should be indicated in contract if necessary for Machineryshops to install the sold equipment Charge
Technical training Provide technical training about operation, maintenance and others according to the needs of customer Charge

Machineryshops service commitments:

1、Global Services, unified repair, rapid response: Once you sign in our website www.machineryshops.com, find corresponding page and submit form of after-sales service, or call 400-870-6661, our staff will review, confirm and guide you about subsequent process as soon as possible.

2、7 × 10-hour working system: working time of reviewers is: Monday to Sunday, 9:00 am to 12:00 am, 13:00 pm to 20:00 pm.

3、Hotline consultation: during warranty period, if you have after-sale problems, please call 400-870-6661, it is 7×12 hours.

4、Online consultation: If you have questions need advice, click the icon "Machineryshops" to contact online customer service, working time: Monday to Friday, 8: 00am- 18:00 pm.

5、After-sales processing period: normal period of maintenance is 30 days right after we receive your issue. In case of national holidays, repairing time will be extended accordingly.

Machineryshops is adhering to the purpose of more convenience, more efficiency, lower cost, providing clients with the best quality of goods and services. For our products and accessories, there may be existence of malfunction during receipt or use, which is caused by the process or logistics, but we guarantee that all brand goods are new and originally produced with offering regular after-sale services. If you doubt the quality of goods you bought, please provide a written or official identification issued by the manufacturer. We will deal with it according to the national law. But for any fraudulent act, Machineryshops reserves the rights of pursuing legal responsibility. The service rules are interpreted according to the relevant national laws and regulations by Machineryshops.

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